How it works
From first call to a home that just works
A clear, ten-step process — no surprise costs, no confusing jargon, and a physical switch that always works.
Visual concept — trained technician retrofitting a smart switch module.
- 1
Free discovery call
We understand your property, your daily routines and what you'd like your home to do for you.
- 2
Property or plan assessment
For existing homes, we visit and review your wiring and switches. For new construction, we review your floor plan and electrical layout.
- 3
Compatibility review
We confirm exactly which devices work with your home, your internet connection and your preferred voice assistant.
- 4
Detailed proposal
A clear, itemised proposal — devices, scope of work and pricing — with no hidden lines.
- 5
Installation
Trained technicians complete a clean installation, with minimal disruption to your home.
- 6
Device configuration
Every device is connected, named sensibly and tested — lights, switches, sensors, locks and cameras alike.
- 7
Personalized automations
We build your morning, away, evening and sleep routines around how your household actually lives.
- 8
Family training
A walkthrough for everyone in the house, including guidance for elderly residents who prefer simpler controls.
- 9
Documentation and handover
A written device inventory and automation documentation, so your setup is never a mystery.
- 10
Support and maintenance
We remain reachable after installation for troubleshooting, adjustments and future additions.
What we prioritise
Reliability principles behind every installation
A smart home should be more dependable than a normal one — never less.
- Physical manual control always remains available
- Local operation where practical, so routines keep working without the cloud
- Graceful operation during internet outages
- Secure home networks, with a separate IoT network where appropriate
- Minimal unnecessary cloud dependency
- Established device manufacturers
- Replaceable components rather than proprietary lock-in
- Clear ownership of your own accounts
- Documented recovery procedures